Refund Policy

1. Summary

We want you to be happy with TradeCalibrate. If the Pro subscription isn’t right for you, you can request a full refund within 14 days of your first Pro payment — no questions asked.

2. Who Processes Payments

All paid subscriptions are sold and fulfilled by Paddle.com Market Ltd and its affiliates (“Paddle”), acting as the Merchant of Record on behalf of TradeCalibrate (ABN 54 708 344 981), an Australian sole trader. Paddle handles billing, sales tax/VAT/GST, payment-method security, and refunds.

Paddle’s own Buyer Terms and Privacy Policy also apply to your purchase.

3. 14-Day No-Questions-Asked Refund

• You may request a full refund of your first Pro subscription payment within 14 days of that payment, for any reason.
• No justification is required. We will not ask you to provide one.
• Your Pro access will end immediately once the refund is processed.
• Your TradeCalibrate account and gameplay history will remain — you simply lose access to Pro-only features.

4. Refunds After 14 Days

• After the 14-day window, subscription payments are generally non-refundable.
• However, you can cancel at any time to stop future billing. Cancellation takes effect at the end of the current paid period, and you retain Pro access until then.
• We may, at our discretion, issue partial or full refunds for genuine technical faults, duplicate charges, or other exceptional circumstances. Contact us and we will assess each case fairly.
• Nothing in this policy limits any non-excludable rights you have under the Australian Consumer Law or equivalent consumer-protection laws in your jurisdiction.

5. Renewal Charges

• Subscriptions auto-renew each billing period until cancelled.
• Renewal charges are not covered by the 14-day first-payment refund. If you intend to cancel, please do so before your next renewal date.
• If a renewal charge surprises you, contact us within 7 days of the charge and we will consider a goodwill refund on a case-by-case basis.

6. How to Request a Refund

You have two options:

• Email us: Send a message to support@tradecalibrate.com from the email address linked to your account, with the subject line “Refund request”. Include your TradeCalibrate username and the approximate date of your payment. We aim to respond within 2 business days and instruct Paddle to issue the refund.
• Use your Paddle receipt: Every Paddle receipt email contains a link to a self-service customer portal where you can request a refund directly.

Refunds are returned to the original payment method. Bank or card processing times mean it can take 5–10 business days for the refund to appear on your statement.

7. Free Tier

The free tier of TradeCalibrate involves no payment, so no refund is applicable. You can stop using the free tier at any time, and request account deletion by emailing us.

8. Chargebacks

If you have a billing concern, please contact us before initiating a chargeback with your card issuer. We can almost always resolve the issue faster, and unilateral chargebacks may result in immediate account termination per Section 13 of our Terms of Service.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. The policy in effect at the time of your most recent payment governs that payment.

10. Contact

For any refund or billing questions, contact:
TradeCalibrate (ABN 54 708 344 981)
Email: support@tradecalibrate.com